SayHy empowers you to create support tickets, either automatically from incoming messages or manually for specific issues. Each ticket acts as a centralized hub, consolidating relevant information, communication history, and assigned expert, ensuring nothing gets lost in the shuffle.

But ticketing isn’t just about capturing inquiries; it’s about assigning them to the right people. Leverage SayHy’s routing to match each ticket with the most qualified expert based on skillset, and even past interactions. This ensures fast and accurate resolution, maximizing customer satisfaction and agent productivity.

Track the progress of each ticket in real-time, monitoring agent responses, and resolution status. Gain a holistic view of your support landscape, identifying bottlenecks and opportunities for improvement.

SayHy transcends simple ticketing – it’s a collaborative platform that streamlines workflows, fosters seamless communication, and empowers your team to deliver exceptional customer experiences.